Exchange and Return

We endeavour to ensure that every transaction that you have with us is seamless. We take great care in delivering our products and adhere to the highest quality standards. 

However, in case of a size discrepancy, we will be happy to exchange the product to meet your requirements or a credit note will be emailed to you, which you can use in the next 30 days on the https://ummedbunai.com/. Please make sure that you use the credit in one go.

Damage/Defective/Wrong Supply of products

We advise our customers to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.

In case any discrepancy is found, or damage to the packet is noticed, please leave a suitable remark on receipt to the logistics service provider/courier for accepting the delivery of the products.

If the product has a manufacturing defect or a wrong product has been received, kindly email us on https://ummedbunai.com/pages/contact within 48 hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.

Your purchase is eligible for exchange only if it meets the following conditions:

  • An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
  • If the product you receive has a genuine quality/manufacturing defect.
  • If there are size issues, we will exchange the product or generate a credit note.

If your purchase meets our exchange criteria stated above, please contact our care team within 48 hours of delivery with the following information:

  • Order number
  • Delivery address
  • Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item

Our Quality Check team will verify the manufacturing defects, after which our team will email or contact you for the necessary action. The product must be received within 10 days from the date of advice by our Customer Service Department. Please ensure that the product you return is unused, unworn and the original tags are intact.

Incorrect / Incomplete Shipping address

We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

Colors

We have made every effort to display the colours of our products that appear on our website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

Cancellation Policy

No cancellations will be accepted once the order is placed.